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Delivery

How long will my order take to ship?

Once your order is placed it will be dispatched within 48 hours from our dedicated warehouse, then collected by one of our freight partners to deliver to your door. Special Orders are dispatched from our warehouse within 2 - 3 weeks (Custom Orders). Bulky & Oversize Orders vary depending on the size and delivery carrier

Once my order ships, how long will delivery take?

We are currently experiencing delays in delivery of orders due to unprecedented demand within the Courier network. Your order will be packed and shipped within our normal time frames (1 to 2 business days) but there are varying delays in shipping timeframes, allow anywhere from 2 to 5 extra days. To estimate delivery times to your area, please refer to the table below

Shipping Delivery Times 

  Delivery Location   Estimated Delivery Times*
  Melbourne, Sydney, Adelaide   3-6 business days after dispatch
  Brisbane, Canberra, Geelong, Newcastle   4-8 business days after dispatch
  Perth, Hobart, Darwin   5-9 business days after dispatch
  Non Metro - VIC, NSW, SA   4-8 business days after dispatch
  Non Metro - WA, TAS, QLD   7-14 business days after dispatch
  Far North WA, Far North QLD and NT   7-14 business days after dispatch
 

 

 

 

 

 

 

Redelivery Charges

Please note before ordering that refusal of delivery or subsequent return of an order to us by our Shipping Services Post defined as a "Return To Sender"  will be charged incur an additional flat rate of $8.95 for the cost of return to our warehouse..  If a parcel is marked by our Shipping Services as "Return To Sender" because of any of these reasons and not limited to just these scenarios:

1. An incorrect address is provided by the customer during checkout, 
2. Customer refuses to accept delivery for a change of mind
3. Customer did not collect the parcel from the Parcel Collection Point - after a missed delivery card was issued -  before it was returned to us, the flat rate fee of $8.95 will apply. If you would like the order to be sent back to you, you will need to pay an additional delivery fee as per the standard charges .